Imported bakery equipment is only as good as the service behind it. The most common reason a commercial oven or mixer fails a Philippine bakery is not the machine — it is the lack of parts and technicians when something goes wrong. After-sales support is where Triple Z is built to win.
Warranty
Every machine we supply carries a 1-year warranty covering manufacturing defects on core components. Wear parts and consumables are excluded. Made-to-order builds carry a warranty agreed in writing on your quote.
Service-call response
- Phone & message support the same business day.
- On-site dispatch typically within 2–3 business days across our core coverage area.
- Remote troubleshooting first where possible, to get you baking again faster.
Where we service
Our technicians cover Pampanga, Tarlac, Cavite and Metro Manila directly — the same Luzon delivery footprint we already run. For Visayas and Mindanao, we coordinate service and parts through freight partners on request.
Spare parts
We keep common parts — heating elements, thermostats, belts, motors and controls — in stock for the models we sell, so a fault does not mean weeks of downtime waiting on an import.
Commercial bakery equipment is a long-term investment, so what happens after delivery matters as much as the machine itself. Here is exactly what you get when you buy from Triple Z.
Warranty
- 12-month warranty on every machine, covering manufacturing defects in parts and workmanship from the date of delivery.
- Covers motors, heating elements and electrical/mechanical components under normal commercial use.
- Excludes consumable and wear items (door gaskets, light bulbs, glass, fuses) and damage from misuse, power surges, or unauthorised modification or repair.
- Warranty service is free within our core coverage area; out-of-area service may carry a travel or freight charge.
Service & response
- Phone or Messenger troubleshooting the same business day; on-site service-call response within 1–2 business days inside our core coverage area.
- Installation and on-site commissioning available with delivery so the equipment is running correctly before we leave.
- Technician coverage across Pampanga, Tarlac, Cavite and Metro Manila, with nationwide support via freight and remote guidance.
Spare parts
- Common spare parts kept in stock for fast turnaround; other parts sourced on request.
- Tell us your model and we will identify the right part — no guesswork.
How to request support
Call or message +63 908 819 4692, message us on Facebook, or send a request from the contact page. Have your model and delivery date ready so we can help faster.